Delete your Rayed account
How to permanently delete your account on any of the three Rayed apps, and what happens to your data afterwards.
Customer accounts (Rayed app)
Deleting a customer account is self-service — you can do it yourself in the app at any time, and it takes effect immediately.
Open the app
Open the Rayed app and sign in to the account you want to delete.
Go to Settings
From your profile, open Settings.
Delete Account
Tap Delete Account and confirm. There is no need to contact support.
Your account is deleted automatically and immediately — no support ticket needed.
Vendor accounts (Rayed Vendor app)
Vendor account deletion is handled by our support team through a support ticket.
Open a support ticket
Go to rayed.app/support and open a new support ticket.
Choose "Account Deletion"
Select Account Deletion as the ticket category.
Submit the ticket
Submit the ticket with your account details and our team will take it from there.
Your request is processed within 1 business day.
Delivery accounts (Rayed Delivery app)
Delivery driver account deletion follows the same process as vendor accounts — a support ticket.
Open a support ticket
Go to rayed.app/support and open a new support ticket.
Choose "Account Deletion"
Select Account Deletion as the ticket category.
Submit the ticket
Submit the ticket with your account details and our team will take it from there.
Your request is processed within 1 business day.
What happens to your data
For all three account types, your shop, profile and login data are permanently deleted as part of the process. Completed order or delivery records may be retained for up to 90 days for accounting and legal compliance, after which they are permanently deleted as well.
Still need help?
If you run into any issue while deleting your account, our team is here to help.